ShiftX Support
Support channels, scope of assistance, and answers to common questions for ShiftX users and organisation administrators.
Last updated:
Contact
For support requests, usage questions, and general product enquiries, please reach us through the following channel:
- Email: eto_dev@hotmail.com
- Subject line: ShiftX Support
- Web: etodev.com.tr/en/products/shiftx
Email requests are answered on business days. Please include your organisation name and the operating system and app version you are using — this helps us resolve your issue faster.
Support scope
We provide assistance with the following topics:
- Login and account access issues
- Application usage and module guidance
- Organisation-level configuration questions
- Notification, scheduling, and attendance record issues
- General product information and feature explanations
Out of scope
ShiftX application support does not include advice on your organisation's HR policies or payroll calculations. For those matters, please contact your organisation's HR or payroll department directly.
Frequently asked questions
I forgot my password — what should I do?
Use the "Forgot password" option on the login screen to send a reset link to your corporate email address. If the link does not arrive, check your spam folder or ask your organisation administrator for help.
Which devices can I use ShiftX on?
ShiftX runs on Android and iOS mobile devices (available via Google Play and the App Store) as well as modern desktop browsers.
How can I delete my data?
For account or data deletion requests, please contact your organisation administrator, who can initiate the relevant process. You may also write to EtoDev directly at eto_dev@hotmail.com.
How do I stay up to date with app updates?
Mobile updates are delivered automatically through Google Play and the App Store. The web version requires no action — improvements are applied automatically.