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SUPPORT

Pro2B Support

Support channels, scope of assistance, and answers to common questions for Pro2B dealer, field, and operations users.

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Contact

For support requests, setup questions, and general product enquiries, please reach us through the following channel:

Email requests are answered on business days. Please include your company server address (if known), the device you are using, and the app version.

Support scope

We provide assistance with the following topics:

  • Company server address setup and login issues
  • Catalogue browsing, product search, and barcode scanning issues
  • Orders, cart, quotes, and collection workflows
  • Field visits, check-in, and account (cari) operations
  • Organisation-level support and general product information
  • Mobile app installation and updates

Organisation-specific configuration

Pro2B operates in a multi-tenant model. Organisation-specific configuration — such as server setup, user management, price tier definitions, or RBAC permission settings — is handled by the company's own operations administrator (ops user). For these matters, please contact your company admin first.

Frequently asked questions

Where do I find the server address?

The server address is provided by your company's operations administrator. Contact your company admin or IT department directly.

The barcode scanner is not working — what should I do?

First make sure the app has camera permission (Settings → App permissions → Camera). If the issue persists, close and reopen the app. If it still does not work, email eto_dev@hotmail.com with your device model and operating system.

Visit check-in is not being verified — what should I do?

Check-in requires the device location permission to be enabled and GPS to be active. Signals may be weak indoors — try near a window or outside. The location accuracy threshold is configurable by your company admin.

I get an error when placing an order.

First check your internet connection. If the server connection is healthy and the error persists, send a screenshot of the error message to eto_dev@hotmail.com.

How do I update the app?

Mobile updates are delivered automatically through Google Play and the App Store. You can check the store listing to confirm the latest version is installed.